Santa Won’t Bring It: A Customer Service Sleigh Ride Gone Wrong
Picture this: You're all set for the holidays, the perfect gift is on its way, and then—poof—it's gone. No package, no communication, no answers. Sound familiar? This holiday season, don't let your business become the Grinch that steals customer joy! Learn how fixing your business systems can prevent delivery nightmares and turn frustration into customer loyalty. Ready to sleigh your customer service this Christmas? 🎄✨ #CustomerExperience #BusinessSystems #HolidaySuccess
Uncover the Real Reason Employees Don’t Stick Around: It’s Not What You Think
You might think employees leave because of pay or benefits. But the truth is, it’s something deeper that many organizations overlook. Discover what could be the real reason behind turnover and how your company can keep its best talent.
Thanksgiving and the 'Next Big Thing'
Thanksgiving often gets a quick thank-you wave before we rush to the next big thing. In the workplace, this same mindset can drain teams and lead to burnout. Learn how pausing to reflect and 'rest in success' can recharge your team and foster sustainable growth.
From Lattes to Leaders: Creating the Perfect Mix for Success
I pulled up to the speaker and eagerly ordered my favorite iced latte, only to find it wasn’t quite what I expected. Hiring for leadership can feel the same way—despite a perfect recipe, something often doesn’t quite fit.
The Unspoken Truth of Vacant Roles in Your Organization
What’s lurking beneath the surface when a key role remains unfilled for months—or even years? It’s not just about finding the perfect candidate. In this post, we explore the hidden forces at play and why some organizations might let critical roles stay vacant. Using tools like The Five Whys, we’ll examine the deeper implications of these vacancies and how they affect your team. Ready to uncover what’s beneath the surface?
“I’ll have one promotion with a side of recognition, please.”
LaShonda had been an Assistant Director for three years. She liked her job and had a decent salary, but she felt stuck. Every year, her review period came and went without any mention of promotion. She was frustrated and started to wonder if she needed to look elsewhere.
LaShonda had been doing the right things—reading company content, collaborating at meetings, attending training sessions—but she was still waiting for a breakthrough. The problem? She was waiting for someone else to guide her.
I’m fine.
I'm fine. It's fine. Everything's fine.
We all have a phrase or two that we repeat to ourselves when things aren't going the way we'd envisioned. <Deep breath in> "I'm fine; it's fine; everything's fine."
It's easy to distract ourselves to provide momentary relief. Maybe we quickly wrap up the meeting and "table the discussion for now." Lots to do, ya know—certainly not enough time for "this" today—quickly followed by a secret relief sigh.
“Ouch!”
“Ouch!” Jodi yelped. Once again she’d bumped into the corner of the old metal filing cabinet. It poked her right at the same spot on her leg—every time. “UGH!” she exclaimed. This filing cabinet! Why doesn’t someone just move it?! It is clearly in the way of the path that everyone has to walk through.” She rubbed the spot on her leg knowing that the bruise that was finally healing from her last run-in with it was going to come back with a vengeance. Wincing, she thought, “Jon needs to do something about this”. She hobbled down the hall and knocked on Jon’s open office door.